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Summit Shipping Information

We like to do shipping a little bit differently here at Summit. We don’t believe in faceless warehouses, scattered across the country, or in overpriced shipping fees and lengthy wait times.

 

Shipping should be free. Simply select our Special Flat Rate Ground Service at checkout and never pay a dime. We also offer free upgraded 3 day shipping for any order over $80 and discounted 2 day shipping.

 

Shipping should be zippy. Fashion doesn’t wait and neither should you! That’s why we guarantee FREE SAME DAY SHIPPING on all weekday orders placed before 3PM EST*.

 

True to our roots, all orders ship out of our designated eCommerce consumer warehouse in Lisbon, New Hampshire. Our dedicated shipping team fosters great relationships with both UPS and USPS, and we strive to get your order out the door as quickly as possible and into their capable hands for a fast, on time delivery.

 

We will never charge your credit card for your order until it actually ships and are always willing to go above and beyond to accommodate any special requests you may have; just contact us!

 

Shipping TypeDelivery TimeNotes
Flat Rate Ground 4-9 Business Days Delivery to locations outside of the continental US may take longer. Use for all PO BOX addresses
UPS Ground 2-5 Business Days Delivery based on distance to destination
UPS 3 Day Select 3 Business Days Delivery by end of day
UPS 2nd Day Air 2 Business Days Delivery typically by end of day
UPS 2nd Day Air A.M. 2 Business Days Delivery typically by 10:30 a.m.
UPS Next Day Air Next Business Day Delivery typically by 10:30 a.m.

 

* pending availability and credit verification. Orders submitted after 3PM EST, on a public holiday or over the weekend will not ship until the following business day.

 

Shipping Rates
Shipping is always FREE! We offer completely free shipping within the continental US to all orders via our special Free Flat Rate Ground service. We’re also proud to support our troops and extend this service to all APO, FPO and DPO addresses. For orders over $80, we also offer free 3 day delivery.

 

If you would like to request a shipping service outside of our Free Flat Rate Ground service, the cost will be calculated for you at checkout. These costs are calculated based on the actual cost to ship your order and are never inflated.

 

Orders sipping to the non-continental US (Alaska, Hawaii, Puerto Rico and the United States Virgin Islands) are charged a reduced rate flat shipping fee of $22 per order. Click here for more information.

 

Canadian Customers, please click here!

 

Tracking Your Order
As soon as your order ships, you will receive a confirmation email containing a clickable UPS tracking number to track your package. If you cannot find your tracking number, please contact us and we’ll send it to you. For certain addresses, you may be issued with a USPS tracking number.

 

Special Requests
If you have any special requirements or comments regarding your shipment, please contact us as soon as possible after placing your order and we will do our best to fulfill your request.

 

Customs Fees, Taxes and Duties for International Shipments
Canadian customers, please click here!
Please be aware that, if your order is shipped to Canada or anywhere else outside of the US, you may be charged additional customs fees, taxes or duties by your local government and /or postal service. These charges are associated with the import of an item into another country and are assessed by the customs department of your home country. They are completely outside of our control and White Mountain Footwear may not predict, influence, or be held accountable for these charges.

 

If you do not wish to pay the additional fees associated with your order, you may refuse the package and it will be returned to our warehouse. Please note that packages can take several weeks to be returned to us. You will be refunded for the order but please bear in mind that return shipping fees will be deducted from your refund. Initial shipping fees are also non-refundable.

 

To learn more about customs fees, taxes or duties, please contact your local post office or international customs service.

 

International Shipping
Currently our website offers shipping to the US and Canada only. However, if you would like to have your order shipped internationally, please let us know and we will do our best to make it happen! Canadian Customers, please click here!

 

Lost Packages
If your package is lost, please reach out directly to the shipping vendor, United Parcel Service, via telephone at 1-800-PICK-UPS (800-742-5877) or online via www.ups.com. Please have your tracking # ready so that the courier may work with you to ensure the successful delivery of your package. If your package cannot be recovered, please contact us with full details of your order and we will be happy to assist you.